Job Title: Receptionist
Department: Front Office / Reception
Job Location: Castle Donington
Salary: £17k - £21K - Plus OT
Job Type: 32 hours per week - additional OT available
Job Summary
Working early and late shifts across the week manning the reception desk
Providing a warm welcome to all guests arriving at the hotel and directing them to meetings, events functions within the hotel
Taking calls and processing guest bookings via phone and email
Updating booking information
Billing guests for bookings and events in the hotel
Dealing with guest issues on the day and over the phone
Providing a warm farewell to all guests
About the Hotel
We are on an exciting journey where the hotel will be re-developed over the next two years, increasing capacity and facilities. There will be development opportunities for the right people in the business.
You will need:
Commitment to delivering exceptional guest experiences.
Excellent verbal and written communication skills.
Resilience
Ability to resolve issues in a professional and efficient manner.
Organizational Skills
Attention to Detail
Working Conditions
The role will involve early & late shifts, including regular evenings, weekends, and public holidays.
Job Types: Full-time, Permanent
Pay: £17,000.00-£21,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Free parking
* On-site parking
Ability to commute/relocate:
* Castle Donington, Leicestershire: reliably commute or plan to relocate before starting work (required)
Work Location: In person