Parts Advisor - Drive Motor Retail, Weston-super-mare
Basic Salary: £27,500 | OTE: Up to £30,500
Working Hours: Monday to Friday (No Weekends)
Drive Motor Retail is offering an exciting opportunity for an experienced Parts Advisor to join our team in Weston-super-mare. With a strong focus on customer satisfaction, streamlined operations, and employee wellbeing.
Why Join Drive Motor Retail?
We are one of the UK's most forward-thinking automotive dealer groups, committed to both customer service and the career development of our employees. This role is ideal for someone passionate about the motor trade who thrives in a fast-paced, customer-focused environment.
What We Offer:
* 24 Days Holiday + Bank Holidays
* Clear career progression paths and manufacturer-backed training
* Competitive bonus structures rewarding individual and team success
* Employee benefits including discounted shopping, gym memberships, and dining offers
* Healthcare support with a Medicare cash plan for you and your children-includes same-day GP access, and dental and wellbeing cover
Key Responsibilities:
* Provide efficient, knowledgeable service to retail, trade, and internal workshop customers
* Process parts enquiries and orders with accuracy and urgency
* Identify additional sales opportunities and promote special offers
* Use your technical knowledge to assist customers clearly and confidently
* Communicate any stock discrepancies to the Parts Manager promptly
* Maintain compliance with company processes and customer data protection policies
What We're Looking For:
* Previous experience working as a Parts Advisor in a dealership or and Automotive environment
* Strong working knowledge of parts catalogues and stock control systems
* High level of accuracy in all administrative tasks and record-keeping
* Confident communicator, both face-to-face and over the phone
* Committed to delivering exceptional customer service and supporting team targets
Desirable:
* Experience with CDK (Kerridge) systems
* A solid technical understanding of motor vehicles and components