Job overview
This Divisional Chief of Service role will carry overall responsibility for leadership and management within their division. This will include establishing a comprehensive annual plan, management of budgets and contributing to the Trust’s Best Care Programme. They will participate in weekly executive meetings, attend the monthly Trust Management Executive meeting and chair the Divisional Management Board. They will demonstrate visible and credible leadership, role modelling Trust values. Patient safety and the patient experience will be placed at the centre of all divisionalactivity.
Main duties of the job
Operational Leadership
Liaise with Chief of Service colleagues, Divisional Directors of Operations and Divisional Directors of Nursing and Quality to ensure activities across the Trust are fully co-ordinated, integrated and aligned with corporatestrategy.
Lead the Divisional Director of Operations, the Divisional Director of Nursing and Quality, Director of Clinical Services and the wider divisional management team.
Lead operational plans to support the Trust’s strategic objectives. This will include responsibility for the achievement of the relevant key performance and access targets, contractual obligations including CQUINS and all CQCstandards.
Lead the annual planning cycle for thedivision
Secure effective use of financial and non-financial resources including the workforce within the division ensuring these are deployed to provide maximum patientbenefit.
Lead the development and delivery of cost improvementprogrammes.
Develop opportunities for revenue generation within thedivision.
Develop systems to provide clinical information to staff to enable them to benchmark and audit their practice to support improvements in patientexperience.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Operational Leadership Contd.
Be a leader within the Quality Improvement movement within the Trust and be active in continuously improving the services within the framework and methodology to maximise and sustainsuccess.
Establish and maintain regular communication with staff in the division, lead on staff engagement and foster a culture that encourages openness, innovation and transformation.
To act, where appropriate, as the spokesperson for the division both internally and externally.
Oversee performance management across thedivision
Agree a system of delegated responsibility with thedivision
Foster an open and inclusive style of management, encouraging team working and good workingrelationships.
Promote a culture where governance and risk management are seen to be everyone’s responsibility
Implement the Trust strategy on infection prevention within thedivision
Support the divisional response to patient complaints and PALS to ensure prompt and accurateresponses.
Ensure lessons are learned from complaints and PALS enquiries and that these act as an opportunity for improving patient experience and clinicalcare.
Professional Leadership
In partnership with the Divisional Director of Operations, Divisional Director of Nursing and Quality and Divisional Director of Clinical Services, identify and make provision for the training and development ofstaff.
Develop robust succession plans in accordance with the Trust’s approach to developing and managing talent
Promote research activity in the division and ensure this is delivered in line with the Trust’s researchstrategy/policy
Ensure the highest standards of clinical effectiveness in the division, considering local and national recommendations Eg NICE guidelines, college guidelines or national reports.
Ensure a healthy and safe working environment for divisional staff in accordance with health and safetylegislation.
Review and develop divisional strategies for clinical governance in line with Trust policy and be responsible for delivery of these within the division – this includes clinical audit, clinical risk management and public and patientinvolvement.
Strategic Leadership
Support the development of service and corporate strategy ensuring divisionalinput.
Ensure the Trust’s vision and values are part of everyday practice across theDivision.
Work with the Divisional Director of Operations, Divisional Director of Nursing and Quality and Divisional Director of Clinical Services to continually review the performance of the division. Reviewing and where necessary redesigning services. Where necessary engaging with colleagues in partner organisations
Chair and fully participate in the Divisional ManagementBoard.
Actively participate in the Trust regular executive meetings and monthly Trust ManagementExecutive.
Help shape emerging strategy ensuring the patient is central to the organisation’s future plans and service developments.
Ensure that Directorates within the Division are adopting best practice to support the Trust’s objective to become‘outstanding’.
Promote effective communications and engagement across the division, including ensuring that all managers and clinicians in leadership roles make a ‘shop floor commitment’ in their personalobjectives.
Person specification
Qualifications
Essential criteria
1. GMC/NMC/HCPC registered
2. Masters level post graduate education or equivalent professional experience in a senior clinical leadership role
3. Evidence of regular and up to date CPD
Desirable criteria
4. Management training
Experience/Knowledge
Essential criteria
5. Significant experience of medical or clinical leadership within the NHS as a Consultant or similar non-medical grade for example, but not limited to, Consultant Nurse, Consultant Midwife, Consultant Paramedic, Consultant Radiographer, Consultant Physiotherapist other Consultant AHP
6. Experience of leading and developing people
7. Experience of service development and shaping healthcare strategy
8. Understanding of the current challenges and opportunities facing the delivery of healthcare
Desirable criteria
9. Experience of leading a clinical division
10. Previous member of an executive committee
11. Clinical experience within one or more of the division’s specialties
12. Experience of reviewing and agreeing job plans
Skills
Essential criteria
13. Financial management
14. Risk management and clinical governance
15. Excellent oral and written communication skills
16. Ability to work collaboratively