This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST .The Role Head of IT Service DeliveryJoin Cox Automotive Europe as our new Head of IT Service Delivery, where you’ll lead a dynamic team shaping the future of technology services across a global, innovative organisation.About the RoleWe're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management.As part of our Product & Technology Group, you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe.What You’ll DoLead and develop high-performing service teamsOwn service management strategy aligned with ITIL and ISO standardsEnsure smooth operations, change management, and major incident responseDrive continual improvement through data, insight, and collaborationAct as a key liaison between senior stakeholders, service providers, and CAPTG teamsSupport the Director of Service & Infrastructure and deputise when neededWhat You’ll Bring5–10 years of experience in IT Service Delivery ManagementProven leadership in a complex, multi-site or multinational environmentDeep knowledge of ITIL (certified) and service frameworksStrong stakeholder management and communication skillsPassion for service quality, customer satisfaction, and continuous improvementExperience managing service KPIs, budgets, and external partnersWhy Join Us?Be part of a collaborative, people-first tech team powering a major automotive brandShape how IT services are delivered across the UK and EuropeHybrid working model with flexibility and autonomyOpportunities for career growth, innovation, and leadership impactReady to lead with purpose?Apply now and help us deliver smarter, faster, better IT services across Cox Automotive Europe.STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment partners and are not looking to add to our PSL.We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.Aneliese PlattsSenior Designer“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”Ann FairbanksExecutive PA & Business SupportAnn FairbanksExecutive PA & Business Support“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”Gemma HeppleNational Operations ManagerGemma HeppleNational Operations Manager“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”
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