Overview
Base pay range information is provided by the employer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
* Carry out detailed property surveys including diagnosis of complex repairs issues and produce comprehensive written reports.
* Assist the resolutions team with Mutual Exchange reports when required.
* Instruct and manage delivery of works and complex repairs cases to a high standard, supervising works and delivering projects on time and within budget.
* Inspect completed works, ensuring that quality standards and value for money are achieved.
* Review contractor quotations and/or variations, ensuring that all works are correctly valued to contract requirements.
* Be a great team player, resolving issues quickly and effectively, so we deliver a stellar service for every project, home and customer, every time.
* Work collaboratively with colleagues by providing technical support and guidance, helping with challenging repair issues.
* Respond to customer enquiries and complaints.
* Be brilliant at the basics, knowing your role, your systems, your service, and your customers inside out.
* Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.
What we’re looking for
* Experience surveying in a social housing or residential property environment.
* Building maintenance and diagnostic techniques.
* Damp and mould diagnosis and management.
* Project management: implementing, procuring, delivering and supervising.
* Working within health and safety legislation.
* Delivering exceptional standards of customer service.
* A full driving license.
Education
* A relevant technical qualification, e.g. HND in surveying related subject, or equivalent industry experience.
Nice to have
* A degree in a surveying-related subject.
* Use of Plentific.
* Use of CRM.
* SORs.
Key behaviours
* Role modelling our values: We know our stuff / We make it happen / We care.
* Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
* Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
* Demonstrating great interpersonal skills to build confident, collaborative working relationships with stakeholders including building contractors, suppliers, consultants, health & safety specialists and customers.
* Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer service experience.
* Taking pride in being organised so you can work with pace and deliver your promises on time.
* Being self-motivated and able to work without close supervision.
* Admitting mistakes, quickly refocusing to put things right and demonstrating learning so it doesn’t happen again.
* Making wise decisions and solving problems quickly and accurately without over-complicating things.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
* Industries
* Housing and Community Development
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