An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation in a 12 month FTC. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency.
Key Responsibilities
* Provide high-quality technical support to customers, aiming for first-time resolution of enquiries
* Build and maintain strong relationships with service agents, dealers, and internal stakeholders
* Take ownership of customer interactions from enquiry through to resolution
* Authorise product collections and arrange warranty repairs when required
* Identify opportunities to improve efficiency and contribute to operational excellence
Skills & Experience
* 1 2 years experience in an after-sales, technical support, or customer support environment
* Excellent interpersonal and communication skills with the ability to engage at all levels
* Strong written and verbal communication skills, particularly when handling customer queries or complaints
* Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations
* Professional and empathetic approach to problem solving
Personal Attributes
* Self-motivated, enthusiastic, and customer-focused
* Highly organised with strong attention to detail
* Adaptable and able to manage changing priorities
* Committed to continuous learning and personal development
Benefits
* 25 days holiday + bank holidays
* Private Medical & Dental Insurance
* Group Life Assurance Benefits
* Annual Gym Allowance
* Discounted products
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