Job Description
Contact Centre Agent
Location: Staffordshire (Hybrid following probation)
Salary: GBP 24,570 + uncapped commission
Hours: Full:time
We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast:paced, customer:focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions.
Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development.
Benefits as a Contact Centre Agent:
: GBP 24,570 basic salary + uncapped commission
: Hybrid working model (3 days office / 2 days home after successful probation)
: 25 days annual leave plus bank holidays
: Mandatory office shutdown between Christmas and New Year
: Dedicated 2:week training programme
: Flexible shift patterns
: Company pension scheme
: Company sick pay scheme
: Free onsite parking
Key responsibilities as a Contact Centre Agent:
: Handle inbound and outbound customer contact via telephone, email, and live chat
: Collect overdue payments and agree affordable payment plans in line with client instructions
: Assess customer financial circumstances and tailor solutions accordingly
: Maintain a professional, empathetic, and assertive approach in all interactions
: Work collaboratively to achieve individual and team performance targets
: Accurately update internal systems and maintain detailed case notes
: Ensure compliance with regulatory, data protection, and internal policies
Requirements as a Contact Centre Agent:
: Minimum of 1 year's call centre experience, including objection handling and negotiation
: Proven customer service experience
: Strong written and verbal communication skills
: Confident IT user with the ability to learn new systems quickly
: Resilient, self:motivated, and target:driven
: Strong negotiation and problem:solving skills
: Positive attitude with strong attention to detail and multitasking ability
Successful candidates will be required to complete relevant background checks prior to employment.
Apply today to discuss the role in more detail