Employment Type: Full time, permanent
Salary: up to £50k depending on experience
Hours: 37 hours per week Monday to Friday
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
As an SMR Performance & Labour Analyst, you’ll play a key role in enhancing the performance of the AA’s Service, Maintenance, and Repair (SMR) business units. This position involves analysing core commercial and performance data across both telephony and vehicle job records, identifying trends, and delivering actionable insights to support strategic decision-making.
You’ll be responsible for producing dynamic reports and models, developing your technical expertise while providing both regular and ad-hoc analysis. Collaboration is central to the role, as you’ll work closely with stakeholders across Network, Finance, Operations, Sales, and Account Management to support the commercial profitability, operational efficiency, dynamic pricing, and customer retention of our SMR business units.
What will I be doing?
As an SMR Performance & Labour Analyst, your role will span several key areas:
Data Analysis & Reporting
* Analysing financial and operational data to assess SMR performance
* Developing and maintaining dashboards and reports to monitor key performance indicators (KPIs)
* Identifying opportunities for cost savings and revenue growth
* Providing insights into consumer SMR customer retention
* Building accurate workload forecasts to support dynamic labour modelling and service level delivery
* Delivering insights to support pricing strategies, margin management, and contract negotiations
* Collaborating with stakeholders to develop forecasts and budgets
* Producing meaningful MI and analysis to support decision-making across SMR business units
Stakeholder Engagement
* Partnering with internal teams to understand business needs and tailor analytical outputs accordingly
* Presenting findings and recommendations to senior stakeholders in a clear and actionable format
* Providing data-driven insights to support key stakeholders and their respective business areas
Process Improvement
* Identifying inefficiencies in current processes and recommending enhancements
* Supporting the development and implementation of tools and systems to improve data accuracy and reporting efficiency
What do I need?
To succeed in this role, you’ll bring a strong blend of commercial awareness, analytical expertise, and a proactive mindset. Here’s what we’re looking for:
* Solid commercial and analytical experience—ideally gained in a commercial or financial analysis role, preferably within the automotive or SMR sector
* A good understanding of financial modelling and forecasting techniques
* Strong problem-solving skills, with the ability to apply analytical techniques to draw conclusions and solve a variety of business challenges
* High levels of numeracy and logical thinking, with the ability to communicate complex topics clearly and effectively
* A quick learner who can adapt and apply new skills in different situations
* The ability to work under pressure and use sound judgement to deliver timely, accurate insights
* Experience with data manipulation and analytical tools such as Excel, SQL, Python, Databricks, and Power BI
* A commercially minded approach, with sound business judgement and common sense
* Confidence in influencing peers, senior leaders, and key stakeholders
Education & Qualifications
* Ideally, a degree-level qualification (or equivalent) in a relevant commercial or analytical subject such as Finance, Economics, Data Science, or a related field
Personal Characteristics
We’re looking for someone who is:
* Naturally curious, with a passion for digging into data to answer business questions
* A strong relationship builder with excellent communication and presentation skills
* Solutions-focused, with a problem-solving mindset
* Highly driven, energetic, and self-motivated
* Resilient and able to manage multiple priorities effectively
* Innovative and open to new ideas
* Collaborative, with a strong team ethic and the ability to work cross-functionally
* Organised, methodical, and detail-oriented
* Enthusiastic and ambitious
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
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