Swedish and Norwegian Customer Service and Admin Support, Reading
Location: Reading, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Description:
This is a lovely role for a SWEDISH/NORWEGIAN speaker who enjoys customer care and is seeking a varied position that combines customer support with administrative sales support responsibilities. Based in Reading, the role offers full training and opportunities for growth, especially for those talented in customer care. The company is a large US-based organization in its sector, handling inbound calls and administrative order processing. The team is friendly, warm, and highly regarded.
Position Details:
* Title: Swedish and Norwegian Customer Service and Admin Support
* Location: Reading, UK
* Team: Sales support
* Language: Fluent Swedish and Norwegian
* Salary: Up to £31,000
* Work style: Hybrid (full-time office during training, WFH 2 days after probation)
* Contract: Permanent, hybrid work
About the Company:
A major US automotive sector business creating innovative gadgets used globally. Full training provided to ensure effective customer support. The team is international and multilingual.
The Role:
Support European customers as the company's frontline representative. Handle inbound support for clients submitting financial data and other information, with some Excel work involved.
Responsibilities:
* Respond to incoming phone calls and emails
* Log customer queries
* Review financial data using Excel to match information
* Provide product training
* Advise on new products
* Assist customers in navigating products
* Use Excel daily to upload data
Skills Required:
* Fluent Swedish and Norwegian
* At least 6 months of experience in a customer care role
* Proficiency in Excel
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