Specialist Housing Officer (Sheltered Housing)
Location: London, site based
Contract: 12 weeks to start (extension potential)
Pay: £22.18 PAYE / £28.34 Umbrella
Requirement: Advanced DBS (essential)
We’re looking for a Specialist Housing Officer to join a sheltered housing team in London for a London Borough Council. You’ll be the friendly, reliable first point of contact for older and vulnerable residents— ensuring the facility and communal areas are safe, clean, and welcoming. You’ll support residents with tenancy issues, help them settle in, whilst promoting a great sense of community,
What You’ll Do
* Provide day-to-day support to residents, helping them maintain their tenancies and access the help they need.
* Work as part of a small team focused on making life better for older people and vulnerable residents who need a bit more support.
* Ensure communal areas are up to scratch—secure, safe, well-kept, and comfortable.
* Report repairs and organise a handy-person for jobs that residents can’t do themselves.
* Encourage and organise social activities, using communal spaces to help residents stay connected.
* Oversee viewings, new tenant sign-ups, and any tenancy changes (like name changes or successions).
* Ensure there is compliance with all policies and procedures and working practices relating to health, safety and welfare of residents and the management of schemes and services including responding to emergencies
* Welcome new residents and answer their questions about their new home and neighbourhood.
* Keep an eye on rent accounts, help residents stay on top of payments, and point them toward extra support if they’re having trouble.
* Pitch in with team ideas to improve the service and get residents involved.
* Keep good records to help the team measure what’s working.
We’re Looking For
* Committed to equal opportunities and excellent customer service.
* Housing qualification desirable.
* Demonstrable experience in housing older or vulnerable people.
* knowledge of safeguarding and housing management.
* Strong IT for admin, emails, and record-keeping.
* Highly organised, clear communicator, and calm under pressure.
* You genuinely enjoy helping people and making services better.
You will need to be:-
* Demonstrable experience managing facilities with older and vulnerable residents
* Practical, down-to-earth, and good at solving day-to-day problems.
* Someone who brings fresh ideas and likes working with others.
* Confident, approachable, and knows how to put people at ease.
* Quick to adapt and happy to muck in when things change.
* Above all, you care about giving a great service and making a positive difference for residents.
Interviews to take place as soon as possible with a view to a start thereafter.