Medical Receptionist & General Administrator
We are a busy and rapidly expanding GP surgery looking for a full time, experienced Medical Receptionist/Administrator for an immediate start.
You will be required to work between our main site at Manor Street, Glossop and our two other sites, in Glossop and Hadfield.
The successful candidate will be the first point of contact for our patients and will have excellent customer care skills along with a pleasant and helpful personality. You will be willing to take part in all aspects of surgery activity and have a good work ethic and proactive attitude to your role. Duties will include, but are not extensive to:
Manning our front reception desk and assisting our patients both face to face and by telephone. You will also be proficient at dealing with all practice administration including communication via email and online correspondence.
Prior experience of working in a General Practice setting would be desirable, however we will happily consider candidates who have exceptional customer care, IT and communication skills (incl. email & Microsoft Office applications)
Main duties of the job
Please see attached Job Description for full role specification but duties of the role will include:
To maintain the day-to-day smooth operating of reception processes, associated administrative processes and telephone systems.
To ensure patients and clients are offered a high quality, efficient service which is confidential, professional, knowledgeable and polite at all times
To provide a first line contact to patients and clients in person and via telecoms and IT.
Greeting and welcoming visitors
Booking, amending and cancelling appointments and Care Navigation of patients to the appropriate clinician or service
Assisting GPs with administrative tasks as part of our new online triage HUB
Performing clinical administration tasks as required
Managing correspondence received via email, text and letter format
Carrying out requests from management as needed
Answering emails and sorting post
Assisting with patient recalls and invites
Any other duties required by the GP practice and consistent with the role
About us
We are a well-established 3 site training practice with a current patient population of 20,300. All practices are situated in the heart of the beautiful towns of Glossop & Hadfield, close to local amenities and close to the two local railway stations with direct links to Manchester Piccadilly. Glossop & Hadfield are surrounded by the stunning scenery of the High Peak and sit on the edge of the spectacular Derbyshire Peak District.
Well-managed and pro-active training practice for FY2, ST2 & ST3
Friendly and welcoming patient community
Excellent collaboration with PCN & neighbourhood colleagues
7 GP Partners
3 Advanced Practitioners
11 Nursing staff
1 Practice Paramedic
20+ Administration support staff
A variation of PCN staff (incl. Health Team, Paramedics, Pharmacists)
Fully Computerised EMIS Web/ paperless systems
Total Triage model for GP appointment booking
Fully compliant with e-RS (electronic referrals system)
Committed to delivering first class primary care to our patients
High performing practice
For further information please visit our surgery website https://www.manorhousesurgery.co.uk/
Job responsibilities
Main Purpose of the Post
To maintain the day-to-day smooth operating of reception processes, associated administrative processes and telephone systems.
To ensure patients and clients are offered a high quality, efficient service which is confidential, professional, knowledgeable and polite at all times
To provide a first line contact to patients and clients in person and via telecoms and IT.
Main Responsibilities of the Post
* To handle all queries from patients and clients at the reception desks
* To manage other general and internal queries
* To ensure that any messages taken are clear and accurate
* To answer the phone politely, confidentially and quickly to deal with patient requests as efficiently as possible
* Arrange appointments, immediate and necessary treatment and home visits
* Manage prescription requests and administer prescription processes
* Use clinical system software including EMIS Web, Docman to enter clinical computer data with accuracy
* Take petty cash and administer receipt of private fees according to policy
* To maintain the good order of the reception area and other work areas and waiting rooms
* Following appropriate training to engage in other reception and administrative duties such as scanning of hospital letters, note summarising, registration links etc.
* To ensure daily tasks are completed in a timely efficient and accurate manner
* To ensure that all protocols are adhered to at all times
* To support and contribute to self and team development, treating colleagues with dignity and respect
* To undertake additional work that may reasonably be assigned to you
* To attend practice meetings and required training events
* To work flexibly, across sites, when required and with due notice – covering staff absences and holidays and chaperoning clinics if required
* To undertake any other duties commensurate with the post as required by the management team or partners.
The job description is issued as a guideline to help you understand the duties you will be initially expected to undertake. It may be changed from time to time to meet new working requirements after discussion between you and your manager.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths (or equivalent).
Experience
* Customer Care Skills and Processes
* General Clerical Skills and Processes
* Good communication and interpersonal skills
* Health Service or General Practice work
* Clinical system experience
* Experience of dealing with the public
* Experience of working under pressure and to deadlines
* Ability to multitask under pressure
* Familiarity with IT applications such as Word, Excel
* General office work
* Basic computer experience
* Willing to demonstrate commitment to the demands of the post
* Willing to learn new aspects of IT
* Willing to work in a team
* Willing to undertake training as necessary
£12.21 an hour increasing to £12.51 on completion of probation period
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