OA are recruiting for a Customer Service Executive to join our client’s highly successful and growing team.
In this role, you'll manage a portfolio of agent clients, process new and renewal applications, assess eligibility, and allocate client money banding. You'll also handle inbound queries and provide admin support.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid following successful probabtion period. 12-month contract.
Salary: Up to £27,000
* 23 days holiday UK bank holidays
* Life assurance
* Private health care for you and dependents
* Employee assistance programme, including GP line, cashback for treatments, advice line
* Season ticket loan
* Annual leave purchase scheme
Customer Service Executive Key Responsibilities
* Manage a portfolio of agent clients from application to renewal, handling all enquiries and maintaining strong relationships.
* Ensure all tasks meet agreed KPIs, SLAs, and quality standards.
* Handle inbound and outbound calls/emails, processing applications and renewals, conducting risk assessments, and recording clear system notes.
* Act as the first point of contact for all client communications, forwarding or responding within agreed timescales.
* Send welcome packs to new members and process cancellations, refunds, and policy amendments as needed.
* Promote relevant products to generate leads and cross-sell services.
* Validate agent certificates before updating memberships and handle client data securely in line with GDPR.
* Support Quality, Risk, and Compliance teams as required.
* Stay informed on property market trends and client activity.
* Represent the scheme at trade shows and events when needed.
* Process all communications (post, email, phone, live chat) within service standards.
Customer Service Executive Skills and Experience
* Property sector experience, especially in private rentals, is helpful but not essential.
* Strong English skills and ability to interpret numerical data.
* Excellent customer service and telephone manner with clear communication.
* Solid experience in a multi-channel contact centre.
* High attention to detail and consistent quality standards.
* Team player with strong relationship-building skills.
* Proactive, solutions-focused, and self-motivated.
* Well-organised with good time and resource management.
* Confident with Microsoft Office and quick to learn new systems
If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
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