Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future Salary : £35,000 per annum Location: Predominantly Manchester but there is an expectation form the successful candidate to cover the North West Role Overview: Attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance. You will promote the importance of quality work and professional attitudes, fostering an environment that encourages employee development, good relations, team building, and adherence to quality standards. Key Responsibilities: Specification and Quoting : Prepare detailed and accurate specifications for installations following site visits, ensuring client needs are met within legislative boundaries Procurement : Order all necessary parts and subcontracted services for confirmed installations, ensuring timely availability and delivery Communication and Support : Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers to ensure compliance with business quotes Operational Management : Manage the day-to-day operations of operatives, providing technical support, encouragement, and training to ensure the completion of an agreed number of jobs per week Client Relations : Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs. Attend and facilitate the resolution of customer complaints, including site visits and providing technical overviews, ensuring professional representation of the company Quality and Professionalism : Promote the importance of quality work and professional attitudes, fostering an environment that supports employee development, good relations, team building, and quality standards Follow-Up : Address recalls after an engineer has attended a property more than twice, providing management with details of the work and suggestions for preventative measures or training needs Compliance : Ensure client contractual and specific requirements are met and, where possible, exceeded Communication : Convey company procedures and client requirements to operatives through daily contact and structured monthly Toolbox Talks Training and Support : Assist the Head of Region and Install Manager with training requirements and technical support for both existing engineers and new starters Quality and Safety Audits : Conduct quality checks and health and safety audits to a predetermined target volume, communicating outcomes and completing reports for client meetings Skills & Experience NVQ Level 2/3 in Heating and Ventilation or equivalent (essential) Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential) Valid UK driving licence (essential) Previous practical experience in heating system surveys or domestic installation projects (essential)Joanne Solid understanding of gas safety regulations and industry standards Strong problem-solving skills and the ability to work independently What we offer? We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: £35,000 per annum Company vehicle and fuel card supplied Uniform, PPE & mobile device supplied Contributory pension scheme Life assurance 20 days Bank holidays (service based increasing holiday scheme) Enhanced maternity, paternity, adoption leave and other family friendly policies Sureserve Benefits Hub, accessing over 1000 retail discounts Virtual GP service, available for employees and immediate family Employee Assistance Programme (EAP) Bike2Work Scheme EV Car Scheme Employee engagement events and Employee Voice programmes Strong opportunities for career growth and development Sureserve Legends celebrating the fantastic ways in which our employees live our values Committed to Diversity & Inclusion Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Reasonable Adjustments As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact. Pre Employment Checks Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.