Rent Officer – Housing - Bromsgrove District and Redditch Borough Council – B98 7RY
3 months
37 hours a week
HYBRID
I am currently representing Bromsgrove District and Redditch Borough Council are offering an initial temporary contract for a period of 3 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.
We are looking for Rent Officer at Woodrow Housing Services, Woodrow, B98 7RY
9 – 5, 37 hours per week. Hybrid, 2 office days Wednesday and Friday and 3 days working from home
Key Accountabilities
* Take responsibility for, or support managers with formal complaint investigation and response, Ombudsman interventions and legal challenge where appropriate.
* Have a broad understanding of public policy issues affecting local authorities, social housing, and social landlords, and contribute to enquiries in accordance with the prevailing culture and policy of the organisation.
* Engage and communicate with all calmly, clearly, and respectfully, even when the situation is complex and sensitive, acting to deescalate and meaningfully engage people in the process of resolution, learning and service improvement as is regulatory requirement.
* Support apprenticeship schemes, training and self-development.
* Ensure performance targets are met and a culture of performance management, customer care, value for money, sustainability and empowerment is embedded within the service area.
* Work flexibly within the scope of the role.
* Take shared responsibility for ensuring the working environment operates in a healthy and safe way and uphold the council’s legal duty to ensure the health and safety of people and premises.
* Have appropriate personal transport to be able to perform an agile role across multiple locations.
* Be responsible and accountable for effective and accurate operation of relevant IT systems that you use.
* Keep thorough, factual accurate and readily auditable case files on all appropriate matters and be capable of producing high quality reports and statements as required.
* To be an active member of a team that strives for a culture of continuous improvement and dynamic service delivery.
* Nurture and maintain partnership working and collaboration with appropriate internal teams.
* Ensure you follow all legal requirements set out in the Safeguarding Policy and ensure you report and follow up on any emerging safeguarding risks, attending case conferences as required.
* Ensure you follow all legal requirements set out in the Data Protection Act, Equality Act and operate in accordance with all council policies and codes
Requirements
Minimum Level 2 qualifications in subjects relevant to the role
* Have, be working towards, or willing to work towards Level 3 qualification related to housing management and social housing practices
* At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience
Sound knowledge in the provision of Housing Revenue or Income collection /recovery services
* Extensive understanding and experience of operating Income collection and debt recovery processes for rent recovery across relevanttenure types
* Have an in depth understanding of the costs of tenancy failure on both the tenants, their households, and the Council and demonstrable experience of taking proactive actions to support tenants in sustaining their tenancies
* Extensive knowledge and experience of the legal process for recovery of arrears and debts relative to the tenure type, including compliance with legislation and protocols, service of notices, preparation of reports and witness statements, making applications to court through PCOL and in pursuit of the most suitable order for the circumstances