Job Reference CAR/NPIPE/NOV24 Salary Competitive, depending on experience Working Hours Full-time (37.5 hours per week) Contract Type Permanent Location Office based at our Carallon Offices in Gunnersbury, London, W4 (with some future flexibility of one day per week at home) About Us Carallon is a product development and manufacturing company creating industry-leading award-winning products. Based in west London, we specialise in industrial hardware and software design for the entertainment industry, encompassing lighting control and LED video processing. Projects our team designs and manufactures for include: The Pharos Architectural Control range of lighting control products used in theme parks and architectural installations worldwide The Martin Professional P3 LED Video Wall processors The industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television. Since 2020 Carallon has been governed by an Employee-Owned Trust, offering an employee council and various benefits including an annual profit-share scheme. We have recently been certified as a B-Corp, meeting high standards of social and environmental performance, transparency, and accountability. Job Summary We have an exciting opportunity for an NPI & Production Engineer to join the small but growing Production Engineering department within Carallon. They will further develop and run robust manufacturing systems and procedures compliant with ISO 9001 certification. The successful candidate will have at least 2 years’ experience of working in an industrial production engineering environment. The candidate will ensure effective New Product Introduction from engineering into volume manufacture, managing specifications, systems, and processes to deliver products to market on schedule with consistent high quality. They will consult on the manufacturability of new products and the readiness of associated test tools and processes. They will also be responsible for the productivity and continuous improvement of existing products. Accurate management of all product and change records, BoMs, revision documentation, components and manufacturing instructions is a critical requirement of the role. The candidate will be required to manage and schedule specification changes to labels, packaging etc. through ECNs to meet changing compliance requirements, and to satisfy regular updates and requests from customers. They will provide technical support to manufacturing, acting as a liaison to the engineering department to resolve production/field issues and integrate design changes due to defects or component lifetime issues. They will further assist the manufacturing department in the investigation of any defective or non-conforming component issues and lead efforts to find a resolution. They will be responsible for managing and prioritising Documented Issues registers and Software Features/Fixes requests in Manufacturing Tools liaising with R&D engineers. The role also has ownership of Work Instructions working with Manufacturing team around change management capturing. Key Responsibilities NPI: Interface with design and project teams to produce plans and schedule activities that ensure new product introduction at optimum cost and quality. Give feedback on the feasibility of technical product specifications from clients Interact with design and project teams to ensure product is designed for manufacturability, including Lean flow and elimination of waste Communicate progress, risks and issues for escalation to manufacturing and procurement Oversee and review suitability of end user label and packaging designs for products, produced by a graphic designer Work with Procurement to develop and support new suppliers for new or revised parts Production Support: Act as an expert in component family trees, bill of materials and the management of engineering change orders Liaise with designers, manufacturing and support to help structure engineering changes correctly Responsibility for working with Manufacturing team to ensure Work Instructions capture all changes Be responsible for standard process times, accuracy and reduction initiatives Take ownership of managing the re-engineering of existing products due to product refreshes or component availability issues Establish cost-benefit data to reduce inventory obsolescence and reworks Be the first point of contact for manufacturing in the event of any process or technical problem Responsibility for managing and prioritising Documented Issues registers and Software Features/Fixes requests in Manufacturing Tools liaising with R&D Engineers Essential Qualifications Degree in Mechanical Engineering, Industrial Engineering, or a related subject from a Russell Group university or equivalent At least 2 years’ industry experience in product engineering Experience of Lean manufacturing, process design and stabilisation Experience in continuous improvement in a production environment Ability to communicate ideas and concepts effectively in spoken and written English within a technical environment, including preparation of system and process documentation Ability to discuss previous projects, explaining the chosen processes involved and justify decisions made Excellent proactivity, attention to detail and methodical approach to tasks Desirable Extras Experience in ISO 9001 documentation and audit compliance Experience of team leadership and/or line management Interest in or experience working with video or lighting products for live entertainment