EPOS Technical Support Engineer
High Wycombe
£27,000 to £30,000
This is a fantastic opportunity for you, an experienced EPOS Technical Support Engineer, to join a fabulous company in High Wycombe.
This position is 5 days in the office, Monday to Friday, but may move to 4 days in the office and 1 weekend day from home.
Responsibilities
* Providing first line remote support to EPOS system users.
* Answering direct calls and enquiries from users.
* Diagnosing and rectifying issues to meet user expectations.
* Escalate any complex problems to the software developers where necessary.
* Assisting the implementation manager with remote EPOS system implementation tasks such as delivering remote training sessions and equipment setup support.
* Remotely support new members through their FPOS installations.
* Provide initial system tour and training to new members.
This is a position which will grow as the client base grows, giving you the chance to become an integral part of what is current a small team but growing.
Qualifications
* An EPOS or IT background
* Excellent Customer Skills
* Happy to potentially swap 1 week day, for a remote weekend support day. (It'll be fairly quiet at the weekend as the systems are robust and don't go down often)
Any retail experience would be useful - even if you've previously worked in a shop and understand EPOS from a user perspective.
If you an are EPOS Support Engineer and looking for an exciting support position, then please send your CV to me today.
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