The Role
The day to day management of a comprehensive, high quality patient administration and reception service, across a multi section Department ensuring a quality service to patients, medical staff and other users of the service. This post has decision making responsibility and accountability to manage the day to day operational service delivery for Health Records Services. This front line post requires the development and maintenance of strong communication links at all levels of the organisation, demonstrating an understanding of other clinical and non-clinical disciplines
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
* 5 years experience within a Health Records environment, demonstrating significant experience of management of a complex multi section Health Records Service, with a minimum of 2 years previous Supervisory experience.
* Specialist knowledge of Health Records gained through relevant experience, educated to/working towards/operating at degree level, and/or professional qualification Diploma of the Institute of Health Records and Information Management (IHRIM), or equivalent.
* Specialist knowledge across a diverse range of areas without reference to the Health Records Manager, working with and demonstrating an understanding of other disciplines; clinical and non-clinical
* Excellent communication and interpersonal skills.
* Knowledge of current national guidelines: Electronic Patient Records; Caldicott and Clinical Governance relating to Records Management. Knowledge of the Data Protection Act 1998, Access to Health Records Act 1990 and Freedom of Information Act 2004.
* Knowledge and understanding of statistical information.
* Experience of Patient Administration Systems.
* Experience of Microsoft Office packages: Word, Excel, Access, PowerPoint and Outlook.
* Experience of successfully building and developing teams.
* Ability to work collaboratively with other Health professionals.
* Ability to work on own initiative and also as a team member.
* Ability to prioritise workload.
* UK/EU/EEA licence.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
Contract type
* Permanent
* Full time
* 37 hours
Location and Working Pattern
This role will be based in Health Records within University Hospital Wishaw
The working pattern for this role is Monday - Friday 09:00 - 17:00
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Joyce Davidson, Health records manager on Joyce.Davidson@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Heather Lamont, Recruitment Administrator
on heather.lamont@lanarkshire.scot.nhs.uk
(Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension )
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage .
Additional Information for Applicants
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link:
* Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk .
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.