Client Success Manager
💷 £32–35k
đź“Ť Remote working with occasional London meet-ups
An exciting opportunity has opened for a highly organised and proactive Client Success Manager to join a forward-thinking training and development business. This role is ideal for someone who thrives in a fast-paced environment, enjoys working across teams, and wants to play a central role in ensuring programmes are delivered smoothly and effectively.
You will be a key point of contact for clients, managing projects from initial setup through to feedback and review. This is a chance to join a collaborative, growing organisation where your input will directly impact client satisfaction and operational excellence.
What the role involves 🔎
* Lead the delivery of client projects, ensuring clear communication, accurate documentation, and smooth coordination.
* Build trusted client relationships through regular contact and reliable follow-up.
* Oversee project tools and systems, keeping timelines, content, and communications accurate and up to date.
* Support trainers and delegates with briefing, scheduling, and logistics for virtual and in-person events.
* Gather and analyse feedback to inform improvements and share insights with the wider team.
What we’re looking for 🎯
* Experience managing multiple projects and busy team schedules.
* Excellent organisational skills, with strong attention to detail and a structured, process-driven mindset.
* A confident, approachable communicator who can collaborate effectively with diverse teams.
* A proactive, problem-solving attitude and ability to stay composed under pressure.
* Comfortable using project management and collaboration tools, and quick to pick up new systems.
This is genuinely a brilliant opportunity to take your career to the next level so if this role sounds like the next step that you have been looking for, reach out to us now for more details! #beSAVVY