Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Halifax
Salary: £12.74 per hour
Availability required: Monday to Friday 8.00-17.00
Reporting to: Regional FOH Lead
Role Overview: As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression.
Key Responsibilities:
* Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
* Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
* Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
* Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
* Queue Management: Proactively manage queues to streamline arrival and departure experiences.
* Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
* Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
* Escorting: Connecting our visitors with where they need to be in the building
* Security: Be vigilant at all times, to keep our colleagues and visitors safe
Qualifications:
* Experience: Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality.
* Communication Skills: Exceptional verbal, written, and interpersonal skills.
* Presentation: Immaculate grooming and personal presentation.
* Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
* IT: Ability to handle a high volume of queries over different platforms
* Customer Service: "How can I help" mindset - aligned with that of a 5* hotel
Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
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