We are looking for someone to join our team of friendly receptionists in the Gynaecology and Obstetric Ultrasound department. The receptionists work closely with the sonographers and check patient's in for their ultrasounds scans. They are able to handle queries from patients, relatives and NHS staff from other departments and the community.
The working hours for this post are Monday, Tuesday and Friday, 8:30am to 5pm.
Main duties of the job
Our receptionists welcome patients into the department and provide assistance or guidance to patients where necessary. The receptionists have a good understanding of the types of examinations the patients are attending for and manage them accordingly. They can deal with queries in a calm a professional manner. Because they are the first contact the patient will have with the department they must be friendly and polite.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job responsibilities
Please see the job description for the full list of duties.
* Work cooperatively with all staff in the ultrasound team and Radiology Department as a whole.
* Welcome, check-in and support patients as necessary.
* Assist patients, staff and other service users with queries in person or on the phone.
Person Specification
Education and qualifications
* GCSE English C/4 or higher
* GCSE Maths C/4 or higher
* A good standard of Education
Experience and knowledge
* Direct customer / client liaison such as reception / telephonist / healthcare support
* Within the NHS
* Proven ability to work with minimal supervision
Skills and abilities
* Able to work calmly under pressure.
* Able to co-operate and work with colleagues and other staff disciplines.
* Ability to use own initiative and to work unsupervised, with minimal management support if required.
* Able to assimilate and work to stringent instructions and guidelines.
* Proven commitment to own personal development.
* Proven ability in problem solving.
* Committed to delivering a high-quality service to all users.
* Ambitious
* Functions well within the multidisciplinary environment and establishes sound working relationships.
* Ability to maintain complete confidentiality.
* Tactful and sympathetic in their approach to patients, the general public and other users of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Appointments Administrator – Team Leader
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