Overview
Our Nutrition Advice Team play a critical role in providing expert advice to both our professional customers and home consumers on nutrition and health related queries. We are looking for a passionate nutrition advice specialist to join our team!
Responsibilities
* Based in our Lamberts HQ in Tunbridge Wells, provide nutrition advice to our customers through multiple channels including phone, email, live chat, and social media.
* Respond to new and exciting customer queries in a fast-paced, busy environment, delivering accurate and responsible nutrition advice.
* Maintain up-to-date knowledge of product ranges and latest developments in nutrition, staying aware of changes in the competitor landscape.
* Ensure prompt and reliable service with good organization skills and the ability to multi-task, recording advice contacts, safety and quality related inquiries in our CRM system.
* Follow procedures to meet Quality Control standards and resolve queries in a timely manner, logging complaints and responding within the correct time frame.
What we offer
* Responsibilities from Day 1 – take ownership of your work in a fast paced, exciting environment.
* Continuous coaching – formal training and daily mentoring from your manager within a team of other advisors.
What we are looking for
* Education: Degree in Nutrition (BSc) or a health-related degree with substantial nutrition content; other nutrition-related qualifications (e.g., Diploma) may be considered.
* Customer Experience: Ideally experience in a customer service facing role via telephone, e-commerce, or face to face.
* Communication: Ability to explain complex concepts clearly in both verbal and written English.
* Team Player: Ability to work within a team and support colleagues as required, with adaptability and flexibility.
Company & Location
Procter & Gamble (P&G) is a leading global consumer goods company. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK's first suppliers of high-quality nutritional supplements direct to the public by mail order and e-commerce sources.
This role is based at our Tunbridge Wells Office, located close to the station, with free parking and a lunch allowance. The office operates a three-day-a-week in-office model with the remainder of the week available to work from home.
Benefits & Environment
Dynamic and respectful work environment — employees are at the core; we value every individual and encourage good work/life balance. Competitive compensation features a Total Rewards approach including:
* Double-matched pension scheme
* Private health insurance
* Participation in a stock ownership scheme
* 25 days holiday
* Flex4Me Fund to tailor benefits to your needs
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