Investigation Engineer – Medical Devices
Join to apply for the Investigation Engineer – Medical Devices role at BD (Tissuemed Ltd).
As Investigation Engineer – Medical Devices you will focus on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing, and clear documentation to improve customer experience and compliance.
Job Description Summary For this role, you will: investigate customer complaints, perform root cause analysis, test infusion devices, document findings, analyze trends, recommend corrective actions, collaborate across teams, and ensure compliance with regulatory requirements.
Main Responsibilities
* Manage receipt, processing, and evaluation of complaint‑related products and samples
* Conduct investigations into customer experiences and communicate findings across teams
* Perform root cause analysis and formal product testing on infusion devices
* Document investigation results and conclusions in the complaint handling system
* Analyse complaint trends and identify opportunities for process improvement
* Recommend corrective and preventive actions based on investigation outcomes
* Collaborate with engineering, manufacturing, and quality teams to address issues
* Ensure compliance with regulatory requirements and internal quality standards
About You
* Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
* Skilled in failure analysis and problem‑solving for electromechanical devices
* Proficient in Microsoft Office Suite with strong reporting skills
* Comfortable working independently and collaboratively in a fast‑paced environment
* Detail‑oriented with ability to manage multiple investigations accurately
* Strong communication skills for clear written and verbal updates
Salary range for the role: £32,000 to £34,000 + bonus + benefits
Click on apply if this sounds like you!
At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
To learn more about BD visit: https://bd.com/careers
Salary Range Information £32,400.00 - £49,425.00 GBP Annual
Required Skills
* Communication, Complaint Management, Corrective and Preventive Action (CAPA), Microsoft Excel, Root Cause Analysis (RCA), Taking Initiative
Primary Work Location
GBR Winnersh - Eskdale Road
#J-18808-Ljbffr