Overview
Job title: Service Engineer - Cashless Solutions
Location: Field based role in the South East (Full UK Driving Licence required)
Job type: Full time, Permanent
Skills: EPOS, Installation, Surveys, Go Live Support, Customer Training, Issue Resolution
About the role
The Service Engineer's primary responsibility is to carry out the work necessary at the customers location to install and service hardware and software used to provide the Civica Cashless solution and to train end users in key aspects of the solution. Working closely with the Engineering Services Manager to ensure that installation and service calls are completed on time and to the required standard.
Responsibilities
* Undertake site surveys / pre-installation checks, to ensure the installation order contains all necessary components and any data cabling or power requirements required.
* Advise the customer on the optimal positioning of components.
* Create a written report of the findings including location photographs and submit to the project team within the agreed timeframe.
* Undertake site installation ensuring equipment is commissioned to the prescribed standard.
* Obtain customer signoff of the completed installation.
* Complete customer training days educating the end users of the equipment in the correct use of the solution.
* Delivery registration days assisting the school to register all pupils to the Civica Cashless solution.
* Deliver live days, supporting the school during the first services on go live day, ensuring a resolution is found for issues encountered.
* Attend implementation meetings with the customer to explain the implementation process and resolve any raised issues.
* Successfully undertake service calls ensuring that issues are resolved successfully or that follow up arrangements are in place if additional parts or an additional site visit is required.
* Ensure faulty parts are returned to the production team for repair.
* Provide support to Production, Projects and Support as required to ensure the progress and resolution of customer issues.
About you
* Excellent written, oral, and interpersonal communication skills.
* Be self-motivated with strong time management skills.
* Team-oriented and collaborative.
* Ability to travel and work out of hours as this is a field-based role with travel across the UK, heavily in the South East area.
* Full UK Driving Licence.
Preferred skills
* Civica Cashless till and server installation and maintenance
* Revaluation Unit Installation / Configuration and maintenance
* Smart Point installation, configuration, and maintenance
* Balance Checker installation, configuration, and maintenance
* 6th Form Registration Unit installation, configuration, and maintenance
* Vending installation, configuration, and maintenance
* Print Copy Control installation, configuration, and maintenance
* Conducting site surveys and attending implementation meetings
* Delivery of end user training
* Capability to dealing with issues on site (eg wrong images on tills, system IP reconfig)
Life at Civica
Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company. Civica is one of the UK's largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
Our commitments
* Blended working: less commuting, more time with your friends and family.
* 'Investors in People' - Gold: We prioritise the development of our colleagues to match their ambition.
* Financial Times - Diversity Leader 2021: We are committed to maintaining an inclusive and supportive culture.
* Top rated employer - Glassdoor: Our average length of service is 9 years.
* Societal Impact: Our solutions impact positive societal change, supporting local authorities, schools, police forces, the NHS and numerous central government offices.
* Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.
* Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We recruit, promote and reward our people based on contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.
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