Description
Summary
The Business and Performance Analyst will support our Sales, Subject Support and UAS teams, by providing valuable data insights and reporting to drive performance and support strategic decision-making.
The Business and Performance Analyst will play a critical role in analysing business processes and performance, identifying areas for improvement, and generating actionable insights. They will be responsible for collecting, analysing and reporting on data related to various functions of the business, including Sales, Subject Support and UAS. The Business and Performance Analyst will also produce clear reports on activity progress and recommendations for change and work on ensuring these reports are as automated and efficient as possible.
The insights provided by the Business and Performance Analyst will drive strategic decisions and help shape the future direction of our organisation.The role holder will be expected to be responsible for the following:
Develop and maintain strong working relationships within the Commercial Directorate, collaborating with different teams to understand their data needs, how their data supports tactical and strategic decision making and develop a central ‘library’ of data and its metadata properties to support future knowledge management requirements.
Design modelling, analytical and visualisation approaches most appropriate to the data, process and audience that enable the results and reporting to be clearly understood.
Develop strong working relationships and collaborate with other AQA teams who have interest and / or influence in the Commercial Directorate systems or information, e.g. AQA CRM or Data Analytics team.
Determine and use the most appropriate methods and tools to collect and analyse data from various sources to evaluate business performance.
Develop and maintain automated Management Information dashboards, reports, and visualisations to track key business metrics, using the most appropriate tools according to purpose and audience
Conduct in-depth analysis to identify trends, anomalies, and recommend opportunities for improvement.
Present complex data in a clear and concise manner to stakeholders, providing actionable insights.
Participate in strategic planning and decision-making processes by providing data-driven insights and recommendations.
Assist in the implementation of business optimisation strategies and contribute to the continuous improvement of processes.
Ensure data accuracy and compliance with relevant regulations and policies.
Act as SME for the Commercial Directorate, reviewing tools and systems used by AQA for analysis, modelling and reporting, and recommending options and opportunities for improving the tools and systems available to deliver increased business benefit from performance analysis activity.
Skills and experience:
To succeed in this role the ideal candidate will demonstrate:
Proven experience as a Business Analyst, Performance/Data Analyst, or similar role.
Strong knowledge of data analysis and reporting tools and software, such Microsoft PowerBI (and other Microsoft Power apps), Excel, SQL, Alteryx and BI tools.
Excellent analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
Experience in creating and automating reports, dashboards, and visualisations.
Strong understanding of sales, marketing, and customer service operations.
Proven ability to interpret and present complex data to various stakeholders.
Experience in project management and business process optimisation.
Person Specification:
The ideal candidate is a data-driven individual with strong analytical and data programming skills and a keen eye for detail. They can interpret complex data and translate it into actionable business insights. They are proactive, possess excellent communication skills, and are comfortable presenting data and insights to various stakeholders. They have a strong understanding of business operations, particularly in the areas of sales, marketing, and customer service.
Need to know (to be successful in this role, you will need to know):
To be successful in this role, the Business and Performance Analyst needs to have a deep understanding of data analysis techniques and tools.
They must be able to interpret business needs and translate them into analytical tasks and automated reporting.
They should be comfortable working with large datasets and have the ability to turn raw data into actionable business findings accurately and efficiently.
They should have a strong understanding of the functions they will be supporting – Sales, Subject Support and UAS – and understand how their role can help these teams improve their performance.
They should be committed to continuous learning, staying updated on the latest industry trends and analysis techniques.