Job Description
Join Superdrug Head Office- Make a Real Difference Every Day!Location:East CroydonHours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.Salary:Competitive
Why Superdrug?Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here's the exciting bit… A day includes:
The purpose of this role is to drive and develop the people strategy for our Head Office team. Leading a great and committed team including 2 People Business Partners, a People Analytics Manager and 1 People Advisor the Head Office Senior People Manager will support members of the Exec, Heads of Department and Line Managers to develop the capability of their people. They will also provide credible generalist HR support with a focus on employee relations, organisational design, talent management and employee engagement.Alongside this team youll also manage the team who make our office a great place to work, including our concierge and café teams. And because youre great at problem solving youll work with our ER Manager and Advisor making sure our policies create the right environment to work whilst keeping us ahead of legislative change and dealing with any escalated ER cases.A typical day in this role includes:•Making sure the vital basics are covered and our HR processes are correctly managed.•Delivering exceptional People support and guidance communicated in a simple way that supports the business aims.•Actively manage ER issues and support on escalations as required.•Youll be able to spot the best resolution and be able to apply our policies fairly whilst also thinking how we can continually improve.•Youll manage our PDR and Succession planning activities, creating meaningful actions.•Working with Internal Communications youll ensure the wider team is kept up to date and engaged.•Youll partner with Key stakeholders to deliver team restructures and keep our budgeted headcount on track, managing the sign off process for recruitment.•Representing the needs of the internal customer in various project groups to ensure we get it right first time.•Managing the Head Office Development budget and Strategy/Team development events during the year.Creates a culture where the customer is always considered first.Monitor data to deliver new and innovative ways of working to improve service.Builds and delivers a strategy that listens and exceeds our customers' expectations.Empowers their team to make decisions that delight the customer.Continuously adapts the strategy to meet ever changing customer demands.Uses commercial awareness to identify opportunities and threats in the market place,through research and analysis. Considering the impact of Online and OfflineLead and transform the People team to have the customers-first mindset for our O+O platform to build customer loyalty. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platformThis job is a good fit for you if:•You enjoy being a true generalist and delivering on projects•You can add value through great questioning and getting to the root of a problem•You understand how to build strong relationships•You can work at a fast pace and make decisions when things can change quickly•You are great at spotting the unintended consequences of decisions and getting ahead of them•You are motivated by the latest thinking and by sharing your knowledge with your peers•You get satisfaction though seeing projects come to fruitionAuthentically builds a wide network of trusted working relationships and experts tosupport the delivery of business plans and processes.Actively seeks opportunities for collaboration working to support the delivery of business plans and processes.Inspires and empowers our teams to work together cross functionally to encourage collaboration and to give opportunities for others to grow, create diverse teams, ideas to be shared and learnings to be implemented.Able to challenge and influence senior stakeholders and groups outside of own department on complex topics, with little guidance.Confidently manages complex or sensitive conversations ensuring wellbeing is considered.Being able to challenge at all levels and empowering the team to do so too.Empowers the team to take ownership and responsibility for finding solutions. Specifically, solutions for driving simplicity using technology.Helping your team understand when to use AI, when to rely on human judgment, and how to combine both. Encouraging and creating an environment to rethink how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work Building your team's AI confidence: Actively developing your team's ability to use AI effectively and think critically about outputs Focus on outcomes, not just business: Evaluating your team on quality and impact of work, not time spent or volume produced Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion What youll need to succeed:•You need to have a lot of experience in dealing with stakeholders at all levels. Time working in retail will also help give you a good grounding•You need a good dose of curiosity and want to understand the purpose and vision of each team and how it impacts on the business in order to best support them•Youll need a good working experience of Employment Law and HR best practice, which could include a HR qualification or significant experience.Makes data driven decisions, involves relevant stakeholders to drive change and improvements with little guidance.Assesses a situations complexity and chooses appropriate actions to simplify and add clarity for others. Using tech