Reservations, groups, meetings & events coordinator

Hotel Indigo Torquay – Reservations, Groups, Meetings & Events Coordinator

Hotel Indigo Torquay is looking for a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life on a 24‑hour per week contract.

We are looking for a Reservations, Groups, Meeting & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue. You will build strong relationships with your clients through regular contact by telephone, e‑mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in‑house system, creating written confirmations & function sheets.

Key Responsibilities

• Ensure enquiries are managed to maximise sales, occupancy and revenue, including up‑selling equipment, F&B and relevant hotel facilities wherever possible.
• Accurately input all enquiries into the Sales and Catering system.
• Compile accurate function sheets, distributing weekly and discussing with the Operations Team, accordingly, providing updates as required.
• Actively work as part of a team to achieve the department objectives and budget.
• Consider prevention, recovery and investigation of any complaints.
• Liaise with clients to ensure that accurate details for each event & reservation are obtained.
• Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face‑to‑face and telephone meetings.
• Establish client requirements and identify how the hotel can facilitate their needs.
• Respond to all M&E enquiries in‑line with company standards.

Benefits & Compensation

• Financial security – £16,723.20 per annum (pro‑rated), guaranteed hours, paid overtime, a free meal on shift, paid holidays and enhanced sick pay.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and retailers on our perks portal.
• Well‑being – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first‑aiders.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.