Salary
£25,467
Contractual hours
40
Basis
Full time
Job category/type
Customer Service (Patient Contact Centre)
Date posted
03/10/2025
Job reference
REQ002020
Patient Administrator
Location: Norwich Hospital
Contract Type: Full-time (40 hours), Permanent
Salary: £25,467
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
About the role
We are looking for a responsible Patient Administrator to provide an efficient and effective bookings administrative service. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.
What you'll be doing
The Patient Administrator duties include but are not limited to:
* o provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business need.
* To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administrative tasks and reports.
* To answer incoming calls in a professional manner and providing an excellent level of service to patients
* To call patients to book initial appointments, Theatre and arrange follow up appointments
* To be fully competent in the use of Soliton, System One, ERS, IEP and Patient Portal
Who we're looking for
You're a natural communicator with a passion for attention to detail. You'll be able to work as part of a team and on your own initiative and have a good working knowledge of Microsoft packages. You'll also have have a flexible working approach.
We are Cora Health
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,
diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.
We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.
Why work for Cora Health?
We continue to reward our staff with competitive salaries and a great range of employee benefits. These include:
25 days annual leave (plus Bank Holidays) and option to buy/sell
* Private Healthcare (Benenden)
* Company Pension Scheme
* Life Assurance
* Blue Light Card
* Refer a Friend Scheme
* CPD Opportunities
* Wagestream
* Reward Gateway
* Cycle to Work Scheme
* Smart Tech
* EV Car Scheme
If this role sounds like you, then we'd love to hear from you.