About the job :
The Incident Manager leads and coordinates the tactical response to incidents across the GWR network to deliver the best service for our customers, colleagues & stakeholders ensuring a safe, timely and high performing railway
Your main responsibilities will be:
The Incident Manager takes charge of leadership from a GWR perspective for:
1. Management of train & infrastructure related incidents
2. Management of on the day performance within established parameters
3. Initiate interventions to train running delays to facilitate recovery to timetable
4. Effective decision making which puts the customer at the heart of our focus.
5. Work with Infrastructure Managers to ensure maximum route availability within a degraded state.
6. Proactive communication to customers and GWR colleagues
You'll need to be:
A strong and effective leader with the ability to:
7. Build positive, trusted relationships with your team and key stakeholders across the business, including Network Rail and other Train Operating Companies
8. Bring people together in high-pressure situations to coordinate service alterations and contingency plans
9. Place customer experience at the heart of decision-making
10. Consider the impact of decisions and actions on colleague wellbeing
11. Drive, inspire, and role-model excellence
12. Improve collaboration and ways of working across the business
As a minimum, you'll need to demonstrate:
13. Confidence in leading teams within a fast-paced environment
14. Excellent verbal and written communication skills
15. The ability to influence and engage stakeholders at all levels
16. Sound judgement, with the ability to make timely, informed decisions in a rules-based environment
17. Strong leadership and stakeholder management capability
18. A recognised assessor qualification, or the willingness to train towards attaining one
Working Pattern:
Shift Pattern – Yes 24/7
The successful candidate will undertake training of around 3 months, comprising on the job training, classroom training, and an appreciation of the different roles within Control. For details of the competence management system against which controllers are assessed, please reference IMS-0857-01.
For more information regarding the application process, please contact the Recruitment Team
INGWR