We are excited to offer the opportunity for the role of Medical Receptionist at our Practice.
The role of Medical Receptionist covers a wide variety of duties including face-to-face and telephone patient contact. Responsibilities include booking appointments, handling queries, and working with the Practice staff to deliver excellent and timely care to our patients.
Main duties of the job
* Reception Duties
* Act as the first point of contact for all patient enquiries, navigating patient care appropriately.
* Respond to all queries and requests for assistance from patients and visitors.
* Resolve issues independently, delegating upwards when unable to resolve.
* Ensure patients without appointments but needing urgent consultations are booked in a logical and non-disruptive manner.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring compliance with the registration policy.
* Ensure online patient registration is processed immediately and that patients can use online services.
* Ensure all visitors are booked in and out using the visitor book; inform the person being visited of the visitor's arrival.
* Liaise with Doctors and Nursing staff as required.
* Keep reception and waiting areas neat and tidy.
* Appointment system
* Book appointments and recalls.
* Prescription Clerk Duties
* Follow suitable in-house training to process prescriptions.
* Process discharge letters from hospitals.
About us
We are a large Practice in Newton Aycliffe with 13,500 patients. Our team includes 5 GP Partners, 6 Salaried GPs, 3 Advanced Nurse Practitioners, 6 Practice Nurses, and 5 Healthcare Assistants. We also have a large admin team supporting our clinical staff.
We are a training Practice, inviting trainee GPs and Nurses to work with us during their training programs. We pride ourselves on being a friendly, professional team working as one.
Job responsibilities
See the supporting uploaded Job description for detailed duties of the Medical Receptionist.
Person Specification
Qualifications
* GCSE Mathematics and English Grade C or higher
* Experience working with the general public
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Good time management and ability to meet deadlines
* Interpersonal skills
* Ability to work autonomously
* At least 2 years of experience working as a receptionist in NHS General Practice
* Experience working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.
#J-18808-Ljbffr