Overview
Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area. This varied, field‑based role combines customer service, technical problem‑solving, and network maintenance. You’ll be the face of Thames Water to many customers, helping with anything from pressure issues to emergency repairs.
Base location: Kidlington, OX5 1QT (covering the Thames Valley area). Working pattern: 38 hours per week plus rota (1 in 8 late shifts & standby). Salary: Starting from £29,000 per annum, depending on skills and experience. Requirements: A clean UK driving licence and willingness to drive between jobs.
Responsibilities
* Operate and isolate water mains for planned or emergency works.
* Own and resolve customer queries and complaints.
* Support project work and leakage detection activities.
* Investigate and resolve network performance issues.
* Ensure compliance with health & safety and water quality standards.
Essential Criteria
* Full UK driving licence (essential).
* Strong customer service experience in a dynamic environment.
* Plumbing, water mains, or leakage experience (advantageous).
* IT literacy and good time management.
* Positive attitude and a can‑do approach.
Benefits
* Starting salary from £29,000 per annum, depending on skills and experience.
* Annual leave – 24 days per year, increasing to 28 with length of service (plus bank holidays).
* Performance‑related pay plan linked to company performance measures and targets.
* Generous pension scheme through AON.
* Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
* Enhanced maternity leave – 26 weeks full pay and 13 weeks half pay.
* Access to a range of benefits for health, wellbeing and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet thrive. We welcome applications from everyone and support you throughout the recruitment process. If you need adjustments, let us know.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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