Customer Services
Our Customer Service Teams primary focus is to ensure our customers are happy and we are delivering the best service we can. This position is focussed on after sales care, following up with clients awaiting delivery or making changes to their order.
The role is varied, and you will be managing a busy inbox as well as live chat and phone calls. You must be able to remain calm and be able to handle problems as they arise.
The role requires an eye for detail, you will be inputting addresses, changing orders, and sending emails.
This team is fast paced with orders growing you will be expected to maintain a cool, head whilst working at speed.
Duties include:
· Managing a busy inbox and phone system
· Forwarding calls on if needed
· Helping customers with order queries
· Sending customers order confirmation if not received
· Continuing to build good customer relations
· Attending regular team meetings
· Training and development within the role
· Handling complaints and queries (from customers)
· Be able to maintain strong relationships with the rest of the team
· Ensuring all returns/refunds/resends are kept updated and investigated
· Investigate any fraudulent transactions/disputes
· Ensuring all databases are kept up to date at all times
· Supporting the processing team internally, re printing gift messages, arranging new decals, re-creating shipments
· Assisting customers with amendments
· Liaising with the delivery companies, GFS and DPD, looking into missed deliveries, and delivery time queries
· Checking GFS invoices against orders sent to help accounts
Key Competencies;
· Must have a good eye for detail
· Excellent telephone manner
· Excellent inbox management
· Be happy as part of a team and equally happy working independantly
· Happy working in a fast-paced environment
· Have a positive can-do attitude
· Able to problem solve
Person Specification;
If you are great with people, hardworking, empathetic and thrive in a busy role, we would love to hear from you.
Job Type: Full-time
Pay: £24,500.00-£25,500.00 per year
Benefits:
* Casual dress
* Company events
* Employee discount
* On-site parking
Work Location: In person