Vacancy Information
Hourly rate of pay: £ - £
Days and Hours of Work:
Monday, 11:00-13:00 & 14:00-19:00
Tuesday - Friday, 09:00-13:00 & 14:00-17:00
1 in 4 Saturdays, with day off in preceding week, 09:30-12:30 & 13:00-16:00
Flexi time is applicable.
To start asap.
The successful candidate will have experience of responding quickly to changing customer and service needs.
This is a busy and varied role offering support with a wide range of Council services which could include homeless enquiries, benefits, rent and council tax and processing payments. The team also process applications for National Entitlement Cards and offer supported appointments for those unable to apply online for Blue Badges so strong communication and people skills are crucial.
The successful candidates will be required to help support customers access services online and as such they must have strong digital and communication skills.
Libraries are warm spaces within local communities and offer opportunities to reduce social isolation by providing a welcoming atmosphere as well as group activities for adults.
Libraries are very popular with children and young people and the successful candidate will have experience of and enjoy working with them. Regular tasks include leading Bookbug song and rhyme sessions, sensory story times, code clubs and other groups for children and families.
Our teams work flexibly across our offices and whilst the successful candidate will mainly work between 2 locations they will be required to cover other locations across East Lothian potentially at short notice when required.
The successful candidate will work mainly between Musselburgh Library, Wallyford Library and Musselburgh Area Office and as such will have experience of working in a busy environment with competing priorities.
Job Details
Delivery of front-line customer and library services. To respond to customer enquiries regarding a wide range of Council services predominantly through face-to-face contact, but also via telephone and email, in compliance with Council policies and procedures.
Work flexibly across a number of locations as required.