Robert Half Technology are assisting a market leading utilities organisation to recruit a Business Central IT Support Analyst on a contract basis - start ASAP.
As a Microsoft Dynamics 365 Business Central Support Analyst, you'll provide functional and technical support to end-users across the business. You'll be the go-to expert for troubleshooting, training, and optimisation of Business Central, ensuring continuity of business operations, efficient working, accurate reporting and helping to drive system improvements.
Role
The Business Central IT Support Analyst will provide day-to-day application support for Dynamics 365 Business Central
Investigate and resolve user issues and system errors efficiently
Manage BC Support inbox and 'tickets' raised ensuring timely resolution
Liaise with internal teams and third-party vendors for escalations and enhancements
Keep abreast of Business Central developments, new capabilities and features to ensure best practice solutions are in place
Document support resolutions, processes, and procedures
Profile
The Business Central IT Support Analyst will have in-depth knowledge of Microsoft Dynamics 365 Business Central (especially Finance, Sales, Purchasing, and Fixed Asset modules)
Understanding of permissions, role management, and security setup within Business Central - Understanding of business processes and how they map into Business Central workflows
Excellent communication and stakeholder management skills
Able to interpret technical issues into user friendly language
At least a year of providing user support and resolving day-to-day operational issues
Previously provided support to finance teams - Building JET report
Company
Market leading utilities organisation with offices in London
fully remote
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training .
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