We are looking for an authentic and driven Front Office Receptionist (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!
Kimpton Charlotte Square Hotel combines traditional Edinburgh architecture with a modern, luxurious interior, offering guests a memorable stay. Guests can relax in our Garden area, enjoy exquisite cuisine at BABA restaurant, or indulge in our state-of-the-art Spa.
As a Front Office Receptionist, we will support you to:
* Be yourself - bringing your unique personality to work.
* Lead yourself - make decisions and use your creativity to connect with our guests.
* Make it count - create personalized experiences for our guests every day.
What do you need to be a Front Office Receptionist?
Your main duties will include checking guests in and out, handling queries or complaints, welcoming guests to Edinburgh, and promoting our loyalty program. You will also enhance guests' overall experience and recognize our loyal IHG One Rewards members. We are looking for someone who:
* Can work 40 hours per week across 5 shifts, including weekends.
* Has experience as a Receptionist, Concierge, or Guest Services Agent at a 4/5* Hotel (beneficial).
* Is confident with hotel systems, especially Opera (a plus).
* Has a warm, authentic personality with a can-do attitude.
* Is willing to work with our team to deliver exceptional service.
Join the Kimpton family and enjoy our benefits:
Financial security: £12.60/hour, paid overtime, free shift meals, holidays, travel support, sick pay, and more.
Growth and development: Training, career progression, and volunteering opportunities.
Colleague perks: Discounted hotel stays, F&B, shopping, experiences, and retailers.
Wellbeing: Maternity/paternity pay, employee assistance, mental health support.
Hotel-specific benefits: Complimentary stay, discounts at our outlets, gym discounts.
If you value individuality and want to join a company that celebrates it, apply today! Check out our Instagram @kimptoncharlottesquare for more.
You must meet UK work requirements.
We are proud to be an equal opportunity employer, providing fair opportunities regardless of personal characteristics.
Don't meet every requirement but think you'd be a great fit? Hit 'Apply' and start your journey with us!
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