Junior Technical Support Analyst UK Remote
Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst
What youll do
Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs. Senior Technical Support Analyst
Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed.
Handle how-to queries and routine requests with clear, customer-friendly guidance
Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums.
Youll bring
Service Desk/Helpdesk experience (1st / 1st2nd line), owning incidents through resolution or escalation, working to SLAs.
Experienced in SQL
Confidence with ticketing systems and incident management ( ITIL awareness).
Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving.
Nice to have
~ Some exposure to web app debugging ( ASP/ASP.NET (C#) or JavaScript ).
~ Experience with iSAMS / education MIS.
~ Remote (UK) with occasional office visits.
~37.5 hours per week on rotating shifts: 06:0014:00 / 08:0016:00 / 10:0018:00.
Ready to apply?
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