Company Information
Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions. Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients homes through Nightingale Home Delivery, our dispensing appliance contractor.
Clinisupplies is focused on developing products which are simple and discreet to use. Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities.
At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers needs and delivering on their biggest priorities. We recognise that the NHS needs to offer quality of care and save money thats why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition. Were here to help people live more freely.
We have a set of core values which are our guiding principles and help shape our actions, culture and environment. They are:
Agile
Collaborative
Curious
Sustainable
Wellness
Role summary
As a Customer Care Specialist, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre in Bridgwater, Somerset.
This role is office based working 35 hours per week on rotational shifts of 8.00-4.00 / 9.00- 5.00 and 10.00- 6.00. You will also be required to work Saturdays on a rota basis - 9.00am- 12.00 midday. Saturdays will be paid on an hourly rate.
Key Responsibilities
The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do.
Reporting directly to the Contact Centre Manager you will be:
Answering inbound calls from customers and Health Care Professionals (HCPs)
Making outbound calls to welcome new customers to the Home Delivery Service
Making outbound courtesy calls to customers to place repeat orders
Taking payments from customers for Prescriptions via inbound and outbound calls
Registering new customers to the home delivery service using our internal databases
Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
Reviewing and approving orders
Managing various mailboxes
Being a Subject Matter Expert in established field
Reporting from various internal databases
Adhering to weekly schedules
Attending various meetings/performance reviews/huddles/workshops/webinars
Updating internal databases, abiding by GDPR regulations
Working collaboratively to ensure all Contact Centre service levels are achieved in line with agreed KPIs
Experience Required
Good literacy and numeracy to GCSE O level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Ability to use multiple systems at one time
Can multi-task in a fast paced customer service environment
Positive can do attitude
Passion for Delivering Excellence in Customer Service
Desirable
Has some experience of working in a medical or healthcare environment
Has experience of working in a busy Contact Centre environment
Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.
Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
How to apply
If you are interested in this position, please click the link and apply with your most up to date CV. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.
NO AGENCIES
TPBN1_UKTJ