Restaurant Host
Champneys Eastwell Manor
Contract: Part Time | Salary: £12.60 per hour plus gratuities
We have a fantastic opportunity for a Restaurant Host to join our expanding team. As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing, our F&B also reflects this.
We have a number of outlets and are fortunate to be very busy, our Restaurant Hosts support the team by providing a warm welcome to all guests entering the food and beverage venues, assisting provision of a fine dining experience and monitoring the booking process for Champneys guests and ensuring a positive ambience of food and beverage venues.
Some duties and responsibilities include;
* Ensuring that all guest receive a warm welcome upon arrival for their meals, being pleasant and helpful to the guests without over familiarity.
* Ensuring that guest’s bookings are managed in accordance with the requirements and practices of the food and beverage department.
* Ensuring that appropriate menus and allergen information is readily available for guests for the meal periods.
* Ensuring that room service orders are taken as required and delivery of room services are managed for the meal period.
* Ensuring that the ambience of the restaurant is in keeping with the standards of the Champneys group for the meal period.
* Having a working knowledge of each day’s menus in order to answer guest’s queries.
* Informing the person in charge of any non-resident guests or club members using the restaurant (so that they can be billed).
* Dealing with guests comments and complaints initially and report these to the person in charge.
* Participating in the restaurant, bar and room service in accordance with the requirements and practices of the food and beverage department.
* Upselling where possible
* Assisting with the setting up and service of additional functions/parties when required.
You will have great attention to detail, be attentive to guests and thrive in a customer focused environment. Flexibility is important, you will be required to work shifts including evenings, weekends and public holidays.
As a health resort we do not have a bar, which means typically our evening shifts finish around 10.30pm.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
* Digital fitness programmes
* Nutrition guides and recipes
* Self-Guided meditation
* Wellbeing podcasts
Champneys experiences (such an overnight stay or an ultimate spa day experience)
App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
In house social media connecting our Champneys Family
Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
* Motivating, rewarding and engaging colleague events.
* Discounted stays for you, your friends and family at any of our properties.
* Complimentary Spa Day on completion of your probationary period.
* 50% discount on all Champneys products.
* Great discounts on our partner products Elemis and Clarins.
* Discounted membership to our exceptional health clubs.
* Merlin Entertainments Attraction.
* Introduce a friend incentive.
* Long Service celebrations.
* Free parking [Hotels and Resorts only].
* Professional Uniform.
Note: The description may contain standard employer information and benefits associated with employment at Champneys Eastwell Manor.
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