Void Supervisor
Location: Epping Forset
Contract Type: Permanent, Full-Time
An opportunity has arisen for an experienced individual to join our team as a Void Supervisor in Epping Forest
You will be responsible for the management and delivery of the end-to-end voids process within the region. The successful candidate will ensure void properties are processed efficiently and in accordance with relevant standards and statutory requirements.
Key Responsibilities:
* Take full ownership for managing the voids process from end to end, ensuring timely delivery in accordance with organisational targets.
* Lead regular performance review meetings with internal and external stakeholders, identifying delays and implementing corrective measures where necessary.
* Monitor key performance indicators and service level agreements, escalating non-compliance appropriately.
* Prepare accurate and insightful monthly performance reports to inform decision-making at a regional and organisational level.
* Review and challenge the scope of works, quality standards, and schedules of rates, to ensure value for money and consistency in delivery.
* Collaborate effectively across departments, influencing colleagues and partners to meet agreed milestones and performance goals.
* Undertake site visits when required to validate scopes of work and provide expert advice.
* Ensure that all administrative systems are accurately maintained and kept up to date to support effective voids management.
What we are looking for:
* Demonstrable experience in a similar supervisory role within property or housing services, with a clear understanding of the voids process.
* Strong leadership and interpersonal skills, with the ability to influence and motivate stakeholders at all levels.
* Excellent organisational and time-management abilities, with a results-oriented approach to reducing void periods and rent loss.
* Strong analytical skills, with the ability to interpret data, identify trends, and present findings clearly and persuasively.
* Familiarity with NHF Schedule of Rates and experience reviewing or challenging works specifications.
* Experience in producing written reports to a high standard, suitable for a range of audiences.
Desirable:
* Part-qualified in a relevant professional discipline (e.g. property, construction, housing management) or equivalent experience.
* Commercial acumen with an understanding of cost control in the context of voids management.
If you're looking for a new challenge, please get in touch today!
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