Claims Handler - Office Based Role (Local Glasgow Applicants only), Glasgow
Client:
WNS Global Services
Location:
Glasgow, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c9b71b76bf6c
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
Are you customer focussed? Is a customer at the centre of your thoughts?
Are you ready to join an exciting team in a hybrid / remote environment?
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client.
As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.
Key Responsibilities:
* Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service.
* Establish timely reserves within authority limit by estimating value of claims.
* Identify potential Recovery and Fraud claims.
* Maximise Productivity within the Team.
* Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
* Negotiate settlement of claims within authority limits.
* Contribute to a positive and supportive team culture.
Qualifications:
* The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
* A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues.
* Self-motivated with the ability to work as part of an office-based or remote team.
* Excellent time management and organisational skills.
* Good decision-making skills.
* Previous call centre experience is essential.
* Previous property insurance experience is preferred but not essential.
Additional Information:
Local Glasgow based applicants required.
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