We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know my customers and serve them with passion and pride, giving great natural service.
* Actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Work across all areas of the store, including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
* Put into practice the training I have received to ensure we work safely.
* Take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
* Be knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
* Be myself, living our values, making everyone feel welcome, and always following our policies.
* Ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* Keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available.
* Always follow the think 25 policy when serving age-restricted products to all customers.
* Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* Work in a clean, tidy, and organised manner, keeping aisles clear of congestion.
* At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
* Ensure I follow all the training I have received in order to keep myself, others, and the store safe and legal.
* If this store has a Post Office Local, my duties will include the day-to-day operations of the post office; therefore, I will be required to undertake a Post Office Financial and criminal conviction background check, which I will be required to pass in order to proceed with this role.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service.
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working.
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues.
One Stop is a Disability Confident Leader (Level 3), committed to creating an accessible and supportive environment for all.
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