Job Description
Description
Motability Operations are currently recruiting for an Application Support Team Manager to join our team in Bristol on a 12-month secondment/FTC. In this role, you will lead and inspire our Application Support Team, ensuring outstanding service for customers, dealers, and internal partners. You will have the autonomy to manage your own team day-to-day, making informed decisions that support performance, wellbeing, and operational delivery. You will guide the team to meet and exceed departmental KPIs; while supporting their ongoing development so they can perform at their best.
You will also represent Customer Operations in business projects and working groups, ensuring departmental needs are understood, colleagues remain informed, and collaborative working is embedded throughout the organisation. Building strong relationships with stakeholders will be essential, as many parts of the business rely on your team for expert administrative support.
Part of your remit includes overseeing a sub-team dedicated to the Family Fund Scheme. Working in partnership with Family Fund, you will support the end-of-contract and exit processes for the Under 3 scheme, ensuring families receive clear, compassionate guidance when applying for DLA, joining the Motability Scheme, or handing back their vehicle. This work is managed off-system using a dedicated database, supported by the MI team.
You w...