Homelessness Caseworker We have a new role available for Case Workers to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported and community-based accommodation, based in Bishop Auckland and Tow Law County Durham. Position: Homelessness Caseworker Location: County Durham Contract : Full time, permanent Hours: 37.5 hours a week Salary: £24,136 Per Annum plus pension and other benefits Closing Date: Sunday 15th June 2025 Key Note: Due to shift times, geographical location and type of work. We request people to have access to a car. About the Role As Homelessness Caseworker you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director, you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. The team follow a 5-week shift pattern of 8-hour shifts between 0730 – 2200 hrs The accommodation services are based in Bishop Auckland and Tow Law in County Durham. You will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. You will be responsible for a caseload of clients as well as shared responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. This includes outreach support to clients in dispersed properties in the area. The role does involve lone working. Key responsibilities include: Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed. Act as key worker for a caseload of clients, leading on risk and needs assessments and SMART, outcomes-based support plans. Provide personalised, flexible, and creative support, involving clients in decision-making and encouraging participation in activities. Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols. Support clients to access Education, Training, Employment, and Volunteering opportunities aligned with their goals and aspirations. Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition. Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings. Maintain clear, accurate records and participate in team rotas, including evenings and weekends, carrying out additional duties as required. About You You will need to have the following skills and experience: Experience working with young people or those affected by homelessness. Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system. Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures. Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity. Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. INDSCP PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.