Stylist
Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.
You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.
* Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.
* Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
* Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
* Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.
Are you ready for it? Take Your Marks and apply today.
Work Pattern
Week 1:
* Monday: 07:00–15:00
* Tuesday: 07:00–15:00
* Wednesday: 07:00–15:00
* Thursday: 07:00–15:00
* Saturday: 07:00–15:00
Week 2:
* Sunday: 07:00–15:00
* Tuesday: 07:00–15:00
* Wednesday: 07:00–15:00
* Thursday: 07:00–15:00
* Friday: 07:00–15:00
Purpose
* To deliver a great shopping experience for their customers, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver ‘best in town’ standards
* Serve and sell across all channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Dress and style mannequins to agreed standard each launch and throughout the season as required
* Deliver seasonal Window implementation
* Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
* Works alongside C&H colleagues to ensure correct implementation of POS each season
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points
* Skilled to utilise all digital tools and communication channels to do the job
* Share customer and colleague feedback to help us do things better
* Share knowledge and experience with colleagues to support others in building skill and confidence
* Own their own learning & development and proactively access digital learning solutions
* Know the daily sales targets, priorities, promotions & selling opportunities
* Have great product knowledge to sell and recommend our products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand the store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understands how M&S operates,it’sstrategy, future and the role they play
* Committed to delivering excellent work fast with great attention to detail
* Open to and acts on feedback, asking for this regularly
* Sets performance objectives for self in conjunction with line manager and in line with business plans
* Takes accountability for planning and managing own work efficiently to ensure objectives are met
* Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
* Effective at communicating their intentions to others; ensures communication is clear and simple
* In control of their own reactions and considers how to share their perspective to create better reaction for team
* Copes well with change and work challenges and recovers quickly from its impact
* Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
* Comprehensive Styling skills which can be applied across instore visual elements and windows
* Strong knowledge of Visual Merchandising principles
* Contributing to store sales and cost control
* Work across the store to get things done right first time within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up to date knowledge of the commercial operation and brilliant basics
* Good level of digital capability and use of digital tools and applications
* Understand customer needs and spot selling opportunities
* Adapting to change
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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