Job Title: Registered Manager
Salary: Negotiable depending on experience
Location: Norfolk and Suffolk
Hours: Monday-Friday, 8:45-5pm, occasional weekend working may be required
Overview
Established 14 years, we are seeking an ambitious Registered Manager to oversee our domiciliary care services. This role demands both operational excellence and a sharp commercial mindset, as the Registered Manager will play a key part in service delivery, team leadership, business development, and performance reporting. As we scale up the company an additional Registered Manager is require to add additional value to the Group.
Key Responsibilities
Leadership & Oversight
* Provide operational leadership across all offices, ensuring consistent, high-quality service delivery.
* Line-manage Care Coordinators, administrative staff, and the Live-In Service Manager.
* Maintain a strong presence across all sites and promote a high-performing, values-led culture.
* Manage and support the internal Recruitment Manager and Training Team, ensuring their activities align with business objectives.
* Lead and manage all care and office staff, including seniors, carers, and administrative personnel.
Regulatory Compliance
* Maintain and uphold CQC registration, ensuring full compliance with legislation and standards.
* Prepare for and lead CQC inspections, audits, and local authority reviews.
Performance Management & KPIs
* Take full responsibility for setting and meeting weekly and monthly KPIs, including care hours, recruitment, retention, training compliance, and service quality.
* Provide weekly reports to the Regional Manager and Director, including analysis and commentary on performance.
* Work closely with an external care management consultancy, attending monthly performance and compliance meetings and implementing action plans provided.
Service Delivery & Quality Assurance
* Oversee person-centred, safe, and responsive care across all clients.
* Audit and monitor care plans, assessments, and outcomes.
* Lead investigations and resolution of safeguarding concerns, incidents, and complaints.
* Maintain oversight of service budgets, ensuring accurate recording of call times and client charges.
* Ensure staff use travel time and fuel cards strictly for work purposes.
Staff Management & Development
* Work with internal recruiter to recruit, develop, and retain staff across all locations.
* Ensure effective rota management, supervisions, appraisals, and mandatory training.
* Provide oversight and leadership to the Live-In Care Manager.
Business Development & Strategic Growth
* Develop new business streams with private clients, NHS contracts, and social services.
* Support tendering and contract acquisition, in line with growth objectives.
* Promote the company's reputation locally and identify new care opportunities.
Cross-Company Collaboration
* Promote internal referrals between services within the wider care group.
* Support coordination between all group services.
Multi-Site Management
* Ensure all offices, including the satellite site, operate effectively and consistently.
* Maintain high visibility and leadership presence across locations.
Requirements
* Registered Manager status with the CQC (or eligibility to register)
* Proven ability to deliver and report on KPIs
* Strong understanding of CQC standards and local authority care contracts
* Strong leadership, communication, and analytical skills
* Full UK driving licence and ability to travel across Norfolk and Suffolk
* Confidence working with consultants and implementing performance improvement strategies
* Dynamic ability to grow the services.
Desirable
* Background in working with NHS and local authority contracts
* Familiarity with Norfolk, Suffolk's and the wider care sector landscape
* Experience growing or managing live-in care services
* Previous experience working with external consultancy support
What We Offer
* Competitive salary plus bonus
* Structured support from a Director, Regional Manager, and care industry management consultants
* Opportunities for training and career development
* A chance to shape and grow one of the region's most respected care providers
For more information, or for a chat about the role contact
Job Type: Full-time
Pay: £35,000.00-£50,000.00 per year
Benefits:
* Company pension
* Employee discount
Work Location: In person