Job Title: Senior Business Analyst
Location: Cardiff (UK Hybrid)
Day Rate: £665 Inside IR35
Duration: 6 months
Contract Start Date: ASAP
Role Purpose
An exciting opportunity to be a part of the innovation and evolution for an organisation's Business Analysis practice. You will be the “voice of the business” ensuring that the technology teams deliver solutions that meet business needs. You’ll do this by proactively understanding business, eliciting requirements and continually looking for ways to improve the user experience. You will support the Head of Business Analysis to evolve the BA practice, including being a role model and leader for other Business Analysts on the team. Specific responsibilities include;
* Working with Programme and Project Managers to deliver business analysis activities in a timely fashion, ensuring optimal quality and a focus on user experience.
* Collaborating cross-geography and cross-culture to develop relationships with practitioners to ensure diverse contribution to solutions.
Demonstrable project scope exposure or experience
* Demonstrable hands‑on business analysis ownership for requirement capture and definition of full ‘end to end’ Software License Manager lifecycle process maps.
* Demonstrable experience of capturing and articulating business requirements and user stories for ServiceNow’s SAMPro solution.
* Demonstrable experience delivering process design and change relating to ServiceNow’s SAMPro implementation and adoption into BAU teams.
* Intermediate knowledge of SAMPro (N-2 or less) functionality including OOTB forms / workflow / integration, underlying data principles and reporting / dashboard capabilities.
* Intermediate knowledge of SAMPro metering and discovery functionality and integrations including SCCM, JAMF, SAAS portals.
* Experience of data analysis and mapping / transformation of software asset, contractual and license data attributes from legacy systems into SAMPro.
* Demonstrable experience supporting ServiceNow SAMPro development and testing activity, acting as the bridge between development and test teams and business SMEs.
* Demonstrable experience working with SMEs to create high quality digital training material and knowledge articles to support SAMPro user adoption and best practice use.
* Knowledge of CSDM concepts, structures and principles.
* Working with ServiceNow ITBM, ADO or Monday.com.
* Experience of collaborating and managing relationships with business stakeholders, at all levels, with the ability to challenge where required.
* Ability to quickly understand high level business processes and problems and present solutions and options.
Essential skills
* Designing user experiences and design thinking.
* Intermediate / advanced user of iGrafx and Microsoft Visio software for creation of process maps.
* Intermediate Excel and PowerBI skills to support data analysis, reporting design and delivery.
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