Join to apply for the Client and Operations Manager role at Aptia Group
4 days ago Be among the first 25 applicants
Join to apply for the Client and Operations Manager role at Aptia Group
Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?
If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you.
Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North-West Aptia Portfolio.
You will champion service excellence, drive commercial growth and safeguard member satisfaction.
This role is hybrid aligned to our brand-new offices in central Manchester. We may be able to consider candidates in Liverpool where Aptia also has new premises.
What you'll be doing:
Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.
Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.
Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions.
If this sounds like your ideal next role, here is what we're looking for:
Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
A proven background in client-facing roles within third-party administration environments - you may have an operational background with some client facing responsibility looking to build on this in your next role
Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
Excellent leadership, stakeholder management, and communication skills.
A proactive, solutions-driven mindset and a desire to make a meaningful impact.
Please apply with your CV.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Pension Funds
Referrals increase your chances of interviewing at Aptia Group by 2x
Get notified about new Client Operations Manager jobs in Manchester, England, United Kingdom.
Winsford, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 10 months ago
Manchester Area, United Kingdom 2 days ago
Trafford Park, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 3 days ago
Sales and Distribution Manager - Commercial Lines
Manchester, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 days ago
Collections & Recoveries Operations Manager
Manchester, England, United Kingdom 2 days ago
Member Relations Co-ordinator, NFP PEOPLE
Manchester, England, United Kingdom 3 weeks ago
Heywood, England, United Kingdom 3 days ago
Senior Business Development Manager - EU
Manchester, England, United Kingdom 5 months ago
Stockport, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 1 week ago
Tax & Law - EY Finance Operations Accounts Senior Manager
Manchester, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 19 hours ago
Manchester Area, United Kingdom 3 days ago
Manchester Area, United Kingdom 3 weeks ago
Bollington, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 months ago
Bollington, England, United Kingdom 1 month ago
Bollington, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 2 weeks ago
Warrington, England, United Kingdom 1 hour ago
Salford, England, United Kingdom 1 day ago
Haydock, England, United Kingdom 2 weeks ago
Haydock, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr