Job Purpose: To assist the Fitness manager with the daily operation of Colets Gym and the areas/studios that fall within the gym and provide excellent customer service to our members. Role and Responsibilities: Members Always provide excellent Customer Service. Listen to member feedback and be proactive Promote G ym challenges and Incentives Assist with the programme co-ordination of group classes/group inductions taken by the gym team To be friendly with all members. To motivate and support members with all aspects of their training. To be proud of your work and helpful to members. Carrying out pre-exercise procedures for gym users as per the NOP Lead group inductions and express classes To conduct health assessments for members u sing the health system and app. People Support your fellow colleagues Operations Ensure adherence to Colets own rules and regulations Adherence to Health and Safety regulations in all areas of the fitness department All staff should be fully aware of and understand the departmental NOP, the clubs emergency procedures and the clubs emergency action plan M aint ain the gym Equipment to a high standard & report any faults/ damage to the Fitness Manager Maintain high standards of cleanliness in the gym and complete relevant daily cleaning checklists. Work in accordance with the rota produced by the Fitness Manager. There may, however, be instances of your being asked to cover shifts at short notice due to absences Attend regular staff meetings and training sessions. Finance Be aware of the fitness budget Cultural / Values As a part of the Colets Team, commit to the company values and personality. Be aware of the core business anchors of Colets and assist your manager in embedding them into you r department: Create the right environment Create a Great place to work Go beyond customer satisfaction Personalise every journey Generate extra profit to fuel growth Commit to our goal of a unified Team & Growing the business KPIs: 1. NPS Score for gym Qualifications / Educational Requirements: Level 2 Gym Instructor required Level 3 PT or Group X Qualification Required Preferred Skills: Essential IT Proficiency Level 2 Gym Qualified Level 3 PT or Group X Qualification Excellent Communication Preferable DBS checked Experience in a Private Health Club environment Experience working with age groups ranging 5yrs 94yrs Experience w orking within a gym. Knowledge of how to design gym programs & perform gym inductions Experience of floor walking, instructing members on gym equipment, good customer service and cleaning.