We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberStoneacre is a perfect example of a Wealden Hall House, and is full of beautiful collections of furniture, wood and metal work. It features a great hall and is surrounded by glorious gardens, orchards and meadows.Based at Stoneacre, you'll be part of the Welcome Team which includes our amazing staff and volunteers. Reporting to the Welcome Manager, you'll deliver a great all-round customer service experience and be on hand to answer queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. You will also be the Duty Manager and First Aider at Stoneacre - full training will be provided.This role would suit anyone with enthusiasm for delivering great customer service. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 22 March 2026 Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 172581IRC172581CranbrookFixed Term p/t (until 27/09/26)Ends: Mar 22nd 40.1 mi from undefinedAs the public face of the property, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. This role is based at our Stoneacre property in Otham, Kent, although you may occasionally be asked to work at one of the other properties in our group, Sissinghurst Castle Garden or Scotney Castle.The property is open at selected weekends and Bank Holiday Mondays from 11 April to 27 September 2026.Salary: £12.75 per hour - we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026. Contract/duration: Fixed Term Contract ending 27 September 2026This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Stoneacre, Otham, Maidstone, Kent, ME15 8RSCompliance.Eligibility to Work in the UK12.75 per hour