Job Description
ABOUT LAPLANDUK
LaplandUK is based on two Original Stories Written by Mike & Alison Battle 'The Untold Story of Father Christmas' & 'The Secrets of the Christmas Elves'.
LaplandUK is an immersive, theatrical experience based on an original adaptation, centred around a child’s fleeting belief in Father Christmas. Putting families at the centre of the storyline, the 4/4.5-hour experience allows families to explore an ancient Elven civilisation through a magical world of storytelling that fuses the spectacle of a filmset with the performance of theatre.
ROLE OVERVIEW
The small team of FC Controllers manage the guest flow of ‘FC Land’, an area of Lapland where guests journey through a magical Woodland Walk, encounter reindeers and characters. This part of the experience culminates in a personalised audience with Father Christmas.
The Controllers are the driving force behind an efficient operation, using our bespoke system to allocate guests to available Father Christmas visit slots and ensure that team members are working effectively and efficiently to ensure that guest throughput targets are met.
Your role is to ensure families pass through the meetings across different cabins in both a timely and positive manner. The FC Controller will be responsible for increasing throughput using CCTV, for a n...