Job Description
Job Description
Overview
POSITION SUMMARY:
The incumbent is responsible for managing security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all property; ensures that all potential security violations are investigated, and corrective actions are taken while providing exceptional customer service.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
* Assists the shift manager with the overall security of the casino and the coordinating of security efforts to safeguard company assets, employees, and patrons of Casino in accordance to the Internal Control Submissions and the rules of the Illinois Gaming Commission during assigned shift.
* Responsible for assigned security posts. Guards transfer of money, chips, and jackpots. Performs hopper fills, table fills and table credits.
* Train, evaluate, and recommend disciplinary action for officers.
* Patrol premises to discourage inappropriate behavior and take action when necessary.
* Writes investigative and incident reports.
* Responsible for addressing any individual not wearing a Commission Badge found in non-public areas or any person found in areas 'not authorized to be in.
* The Supervisor will assume overall responsibility of security operations during the absence of the Security Director.
* Perform other duties as assigned and adheres to all Illinois Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONS
* Attend seminars when needed.
KNOWLEDGE OF:
* Knowledge of computer applications to compose clear, concise, and accurate reports.
* Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
* Basic knowledge of county and state ordinances.
* Electronic, video, and alarm functions.
* CPR training.
* Investigative procedures.
* Extreme confidentiality.
ABILITY TO:
* Available to work different types of events with varying time schedules, on varying days as needed.
* Read and comprehend all necessary documentation, training materials and policy information.
* Assist sick or injured guests and or team members.
* Communicate courteously, effectively, and professionally with guests and all levels of team members.
* Use tools and equipment such as, radios, computers, and other tools specific to the position.
* Stand for extended periods of time.
* Communicate clearly, in English, with guests in a professional manner.
* Work within Hard Rock Casino established policies/guidelines.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
* High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. Two years’ progressive experience in security operations and supervisory experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
* Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
* Must successfully pass background check.
* Prior experience in the Gaming industry strongly preferred.
* Must be at least twenty-one (21) years of age.
* Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.
* Must be able to work holidays and weekends, as well as flexible shifts.
* Prior experience opening new properties/outlets strongly preferred.